Company
Support
Answers to common questions, and how to reach us.
Contact us
The quickest way to reach the AiZag team is by email at admin@aizag.ae. We read every message and aim to get back to you as soon as we can.
Frequently asked questions
How do I sell my car on AiZag?
Create a free account, then start a listing and follow the steps. You can decode your VIN for accurate details, add real photos, set your price, and choose how buyers contact you. Your listing is reviewed before it goes live.
Why is my listing not visible yet?
Every listing is checked before it appears publicly. If something needs changing we will let you know. Listings that break our Acceptable Use & Listing Policy may be sent back or removed.
How do I contact a seller?
Open the listing and use the contact options the seller has enabled: phone, WhatsApp or in-app chat. You can also make an offer or request a callback.
How do payments and the wallet work?
Browsing and listing are free. Some extras, like promoting a listing or premium stickers, are paid, and card payments are handled securely by Stripe. You can also top up an in-app wallet to pay for these features. See our Terms for details.
Is my information safe?
We take privacy seriously and follow the UAE Personal Data Protection Law. Read our Privacy Policy to see what we collect and how we protect it.
How do I close my account?
Email us at admin@aizag.ae and we will help you close your account and handle your data in line with our Privacy Policy.
How do I report a problem or a suspicious listing?
Use the report option on the listing or profile, or email admin@aizag.ae. Reports help us keep AiZag safe for everyone.